Refund & Return Policy
Return Eligibility
If you’re not satisfied with your purchase, we accept returns under the following conditions:
• Items must be unused, unworn, and in original packaging with all tags attached.
• Returns must be initiated within 14 days of receiving your order.
• Shoes must be returned in the original shoe box, free of damage or shipping labels.
• The following items cannot be returned:
• Final sale items
• Underwear & socks (for hygiene reasons)
• Customized/personalized items
How to Initiate a Return
1. Email us at [Your Contact Email] with your order number and reason for return.
2. Await Approval: If your return is approved, we will provide a return authorization number and instructions.
3. Ship the Item Back: Package the item securely and send it to our return address (return shipping costs may apply).
4. Processing Time: Once we receive your return, please allow 5-7 business days for processing.
Refunds
• Refunds are issued to the original payment method within 5-10 business days after approval.
• Shipping fees are non-refundable, unless the return is due to a defective or incorrect item.
• If your refund is delayed, check with your bank or payment provider, as processing times may vary.
Exchanges
• Exchanges are available for size or color changes, subject to stock availability.
• Exchange shipping costs are covered by the customer unless due to an error on our part.
Damaged, Defective, or Incorrect Items
• If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order.
• Email us at [Your Contact Email] with photos of the issue, and we will arrange a replacement or refund at no extra cost