Shipping Policy
Processing Time
• All orders are processed within 1-3 business days (excluding weekends and public holidays in South Africa).
• Orders placed after 3 PM (SAST) will be processed the next business day.
• During peak seasons, such as Black Friday or holiday sales, processing times may extend to 5 business days due to high order volumes.
Shipping Methods & Estimated Delivery Times
We offer reliable shipping across South Africa through trusted couriers:
Standard Delivery (Within South Africa)
• Major Cities (Johannesburg, Cape Town, Durban, Pretoria, etc.): 3-5 business days.
• Regional Areas & Smaller Towns: 5-7 business days.
• Remote Areas & Rural Locations: Up to 10 business days.
Express Delivery
• Available in major metropolitan areas only.
• Estimated delivery time: 1-3 business days (additional charges apply).
Shipping Costs
• Standard Delivery: R70 flat rate (free for orders over R1,000).
• Express Delivery: R150 (only available in major cities).
• Shipping costs are calculated at checkout based on location and package weight.
Order Tracking
• Once your order is shipped, you will receive a tracking number via email or SMS.
• Tracking updates may take 24-48 hours to reflect on the courier’s system.
Lost, Stolen, or Delayed Shipments
• We are not responsible for lost or stolen parcels once marked as “delivered” by the courier.
• If your tracking status shows “delivered” but you haven’t received your package, check with neighbors or your local courier office.
• If your order is delayed beyond the estimated time frame, please contact us at [Your Contact Email] for assistance.